Apr 28
Do you utilize a call center to handle your after-hours calls? How well are they performing? How are you being notified of missed opportunities?
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Entries for month: April 2009
Apr 24
In the service industry changing and keeping up is a never ending cycle of thinking of new concepts.
Apr 20
Investing in customer service is one of the most signifacant investments you will make.
Apr 15
This should be obvious, but it wasn’t for me.
Callsurance has been around for a couple of years now and we have collected a ton of data about callers and call takers (agents). When I was analyzing data with a client I realized that when a agent has a bad day, it can be really expensive to the client. Let me explain.
Apr 10
At TeleCapture the ability to sharpen your customer service representive skills is a tell tale sign of the depth of changes in the service industry.
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