Do you utilize a call center to handle your after-hours calls? How well are they performing? How are you being notified of missed opportunities?
I have seen this a million times. Company X uses a call center or some other technology to handle their after hours calls. Callers detect that it is a call center and don’t book or the call center just messes up and loses the opportunity.
For many businesses, the after hours calls can be the most valuable because they increase their rates significantly. So what happens when someone calls after hours and does not book the job?
If you have this config, you must record the calls that are incoming to the call center to ensure that they are answering the phone the way that you want them to. Furthermore, you should have a company (like ours) listen to all of the calls in near time and let you know when an opportunity is lost (Callsurance)!
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