Fool me once….shame on you…fool me twice…shame on me.
We are again upon the one day of the year when no one is to be trusted…when deception equals hilarity, and more than a few (thousand) people will fall victim to dribble cups, shock pens and rigged booby traps around the office and home. Ah, April Fools Day. 24 hours of staying on your toes to prevent humiliation, injury or worse.
So what about the other 364 days of the year?
Not all people are exactly who they seem to be…and sometimes we tend to trust too easily. When the consequence is a fistful of shaving cream or getting drenched with a bucket of water…it’s no big deal. However when you are dealing with the people who handle your business for you, you are entrusting them with your livelihood, and that is a very big deal. If the agents answering calls for your incoming sales leads are not presenting themselves as the picture of professionalism, you are losing business. It is important to put potential new employees through a detailed interview process…but it is equally important to monitor their performance once they are on your team.
TeleCapture’s Call Recording feature allows you the opportunity to go back and review the way your agents are representing your company to customers….and should you find a potential customer was driven away by the way they were treated by one of y our “trusted” employees, you have the ability to email that specific call record with recording to the agent who mishandled the call and let them know what they did wrong, as well as access the caller’s contact information and try smooth over the situation. Contact us today to find out how you can keep a closer eye on the way your business is handled with the help of TeleCapture.
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