Americans thrive on competition….and competition is all about winners and losers. Look at the highest rated programs on prime time television. This time of year, the better part of the nation is perched on the edge of their seat every evening wondering “Who will be the American Idol?”, “Who will be the Biggest Loser?”, and “Who will win Dancing with the Stars?”.
We even create competition in our everyday lives. When in need of a service or product, you flip open your phone book to the yellow pages and go down the list checking out your options until settling on a company to give your business to. If you have an objection with the way one company operates…you move on to the next in line. This is great for the businesses on the bottom of the list, not so great for the businesses that got bypassed by a customer looking for a better offer.
What if there was a way to rescue that potentially lost sale from the hands of a competitor by calling that customer back and overcoming their objections before they have time to give their money to someone else?
There is. The CallSurance feature of the TeleCapture service provides you an analysis and recording of each call your business receives in real-time, within moments of your CSR hanging up with a lost sales lead.
How is this accomplished?
Your call recordings feed into our call center after call completion, and then trained Call Workers listen to calls and classify the calls details, taking notes for you as to WHY a potential sale was not made
You are notified via email within 5 minutes of a lost business opportunity, so you have the opportunity to call that potential customer back, overcome their objections, and save that sale. CallSurance also allows you to easily access information on the agents who handle your phone calls and scheduling and identify which agents are doing a good job and which have room for improvement.
Of 107 businesses surveyed, the average believed they were converting 80% of their calls into new customer opportunities. When measured with Callsurance the average conversion rate was 47.5%, meaning 52 out of every 100 calls were lost opportunities. On average, the loss of revenue was nearly $1.2 million!
Become a winner today, contact sales@telecapture.com to find out how you can capitalize on the CallSurance program through your TeleCapture service.
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