Frequently Asked Questions

Q: Can I activate multiple call tracking numbers?

A: Absolutely. To get started, just select one call tracking number, and activate that number. Then, once you have an account, it’s a snap to add additional numbers. If you’d like a personalized service that makes it simple for tons of numbers, check out our parent company, CallCap.

Q: Can I get my reports emailed to me?

A: You bet. Just sign up for a premium plan or higher, and you have the option to get your reports right in your inbox.

Q: How long do I need to wait before my call reports are available?

A: Your data is updated real-time, which means no wait for you at all. You can’t beat “instant.”

Q: Do I have to purchase any kind of special equipment for my call tracking number to work?

A: Nope. When you purchase a call tracking number with TeleCapture, you simply enter your existing business number, and we forward any calls directly to that number. You don’t have to mess with anything.

Q: What does my customer hear when they call my tracking number?

A: When a customer calls your tracking number, he/she just hears ringing like normal. If you have a plan with call recording, once the phone connects, your caller hears a message letting them know that the call is being recorded for quality assurance. You don’t have to worry about a thing.

Q: How is my plan billed?

A: Charges for your number are billed in advance. And minute charges are billed the following cycle. Pretty simple stuff.

Q: Are there any long-term commitments?

A: No way. TeleCapture Services are month-to-month. And you can cancel anytime. But we don’t think you’ll want to.

Q: Can I use the TeleCapture service with a mobile phone?

A: Certainly. You can use TeleCapture to point to any existing phone number whether it’s a land line or a cell phone. Just be aware that your mobile carrier rates will still apply.

Q: Can I point my TeleCapture number to a different phone?

A: Yes. You can change where your TeleCapture number is directed. Changes are instant.

Q: How will I know that I’m receiving a call to one of my tracking numbers?

A: When your business phone rings, you’ll hear a brief announcement that you’re receiving a call from a call tracking number. You answer like normal. Your customer doesn’t hear anything but the phone ringing.

Q: How do I check the metrics for my call tracking numbers?

A: Whenever you want to see how your advertising is doing, or whatever you’re measuring with call tracking numbers, simply log in to the TeleCapture website from any computer with an internet connection, and take a look at the easy-to-understand reports.

Q: How long have you been in business?

A: We started TeleCapture in February of 2007 as a means to effectively service small and medium-sized businesses. It’s been an amazing experience so far, thanks to customers like you, and we’re pretty pumped for the future.

Q: How many minutes do you think my number will use?

A: It really depends on your business and the advertised offer, but on average, a TeleCapture Number will use about 220 minutes per month. Your mileage may vary.